Returns

All products are marked with the correct return address for your convenience. The correct return address is based on where your package was delivered and what product category the item belongs to.

For returns, we distinguish between two different product categories:

  1. Printed products
  2. General pet products
If the products are printed then check the return address in the list below.
Planning to return an item? Then please contact us first. We will then be happy to help you prepare the return. To find out more about the conditions and your right of withdrawal, read our Revocation instructions.

Important:

The addresses below are for returns of printed products only. For returns of general pet products, please contact us or use the postal address in the imprint.

USA and Mexico

Packages shipped from our fulfillment centers in the US and Mexico are shipped back to our Charlotte facility. His address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

Canada

Packages shipped from our Canada facility will be returned to the following address: 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.

Latvia (Europe)

Packages sent from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.

Spain (Europe)

Packages sent from our Spanish location are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, ​​Spain.

Australia

Packages shipped from our partner facilities in Australia will be returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (for clothing orders); or 338 Albert St, Brunswick VIC 3056, Australia (for non-apparel orders).

Japan

Packages fulfilled by our partner facility in Japan will be returned to the following address: 817-3 Komiyaji, Shinwamachi, Amakusa City, Kumamoto Prefecture, 8630101 Japan.

Brazil

Packages fulfilled by our partner establishments in Brazil will be returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3.5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Paulista Park. CEP 25251-460. Duque de Caxias - RJ, Brazil (Apparel & Mugs); R. João Ferreira de Camargo, 714 - Jardim Mutinga. CEP 06460-060. Barueri - SP, Brazil (non-apparel orders).